Is It a Virus or Is Your Computer Just Running Slow?
Is your computer running slow or infected? How to tell normal slowdowns from malware, spot fake virus pop-ups, and what to do right away if you're hacked.
Remote computer help, while you watch
Most computer problems don't need a visit. For our managed IT clients, a technician connects to your computer over a secure session, with your permission, and fixes it while you watch.
Only start a session after you've spoken to us. We never cold-call, never use pop-ups, and never ask for payment in gift cards. If someone you didn't call asks to connect to your computer, hang up.
How it works
Call us
Ring (843) 422-2201 and describe the problem. We'll tell you if it can be fixed remotely.
Get a code
Your technician gives you a support key on the phone.
Connect
Open fastsupport.gotoassist.com, enter the key and allow the session. It's GoTo Assist, a secure, encrypted remote-support tool.
Watch it get fixed
You see everything we do and can end the session at any time.
Find out what we'd fix first
A free assessment looks at your computers, network, email and backups, and tells you plainly what needs attention.
Good for
- Email that stopped sending or receiving, Outlook problems.
- Printers and scanners that won't connect.
- Software installs, updates and errors.
- Slow computers, startup clutter and many malware cleanups.
- "How do I...?" questions about settings, files and accounts.
- Staff working from home, or out of the office for the summer.
You'll need a working computer with an internet connection. If it won't start or get online, we'll arrange a repair.
Part of managed IT
Remote support is built into managed IT. With monitoring already on every computer, we can often fix things without interrupting anyone at all.
Questions we get
Is remote support safe?
Yes, when it's a session you started with someone you called. The connection is encrypted, you watch everything, and you can end it at any time. Never allow access to someone who contacted you first.
Do you need to be in Hilton Head to use remote support?
No. As long as the computer works and is online, we can help your staff from anywhere.
Do you still repair computers for home users?
No. Computer repair is now a service for businesses on our managed IT plans, so it's handled as part of looking after your office.
Related services
Computer repair · Hilton Head Island
Desktops, laptops and Macs diagnosed and fixed for the businesses we look after, by the same local team that has been doing it on the island for more than fifteen years.
Virus removal
For the businesses we look after, we remove viruses, spyware, adware and rootkits, not just disable them.
Managed IT services
We monitor, patch, secure and back up your computers and network, answer your team's questions, and fix things before they turn into a lost day.
Microsoft 365 & email
Email on your own domain, files in OneDrive and SharePoint, Teams that people actually use, and the security settings that should have been on from the start.
Related reading
Tell us what's going on.
Call, or send a few lines about your business or your computer. You'll hear back from a person who can actually fix it.
